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Practical guides for people designing services around conversation, from clear handoffs to a small manual pilot.

A practical conversation workspace, with ChatWithUs.com is for sale lettering

A practical checklist for chat handoffs

Specify what context staff need when a conversation changes hands.

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A practical conversation workspace, with ChatWithUs.com is for sale lettering

How to pilot a conversation service before building software

Design a small manual pilot to test service demand.

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